Most helpful review
New Reviewer

Scam company. No interest in helping people or companies

Really really bad costumer service and just a bunch of people trying to steal the practice's money. Don't use this service. Go to Zoc Doc, FB ads etc.
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ID
#1506468 Review #1506468 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$15000
New Reviewer

Poor service WICHITA FALLS TX

September 2018 i purchased a set of dentures Febuary 25 i called told them they were cracked they told me i was due a reline on Febuary 28 they broke i went to office march 4 2019 to get them fixed they said i would need a repair appointment March 11 2019 was first they could get to me if they don't do something sooner i will call better business beauro i need my teeth to eat JAMES I CURD SR 1664 FINIS RD GRAHAM TX 940/550/4887
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ID
#1486725 Review #1486725 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
FIX MY TEETH SOON
New Reviewer

COMPLETE DISSATISFACTION

I thought using 1-800-Dentist to find a recommendation for an in-network provider in my area would be more impartial than just callling and asking my insurance company who the closes dentist I could use was... I set my appointment based on their referral, waited 3 weeks (when I could have made a sooner appointment elsewhere), only to receive a call from the dental office the day before explaining how they don't take my insurance and I would probably be required to pay as out of pocket! I am LIVID and would NEVER consider using 1-800-Dentist again....they get money from referring you and clearly have no cause or concern for where they send you! Couldn't be more frustrated!!!! Do yourself a favor and just call your insurance company and ask for an in-network dentist instead!
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ID
#1470204 Review #1470204 is a subjective opinion of poster.
Cons
  • Wasted 3 weeks waiting for an appointment
  • Sent me to an out of network dentist
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Very poor customer service and veyy allufe of info sharing.

Called this company to arrange expedient dental care due to a bad tooth over the memorisl day weekend. The lady took all my medical insurance info and yold me that I should be going to a dentist in Harrisburg Pa and that they should call me about 9 or 9:30am the next morning. Its now after 10:30am the next morning and i haven't heard anything. I called 1800 dentist back and a guy by the name of Leo answered. When i informed him that i had not heard from the dentist office as of yet, he said that he would transfer me to they're office. I they asked if he could tell me the name of the dental office, and he said that the dentist office would have to give me the info. When i asked him why he couldn't at least te me who i'm scheduled to see according to who the lady the night before told mr, the got excited and said that shes not supposed to give any information. I then told him that his company must be a scam company, take insurance info and not actually set up any appointments. Then i told him to cancel any request or appointments and he said "thank you for calling 1800dentist" and hanging up. I'll contact my dental insurance company to infor them of what happen, just in case a claim is filed.
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ID
#1346169 Review #1346169 is a subjective opinion of poster.
Reason of review
Order processing issue
New Reviewer

Very poor service